Simplified Enhanced Customer Experience (S-ECE)
Panorama view
To improve customer service, you need to enable your agent with a 360 accurate view. Adapted to call center, S-ECE helps improve Contact Center response times and increase agent efficiency.
Got only a minute? Check out a quick video of how S-ECE can improve your Contact Center efficiency.
Highlights of S-ECE: Key Benefits
- An increase in First Call Resolution (FCR)
- Shortening of the learning curve for CSRs, resulting in significantly lesser training time, effort and related costs
- A reduction of Average Handling Time by over 10%
- A future ready integration framework that enables creation of a 'Single Screen' application that is a one stop shop for managing 360 degree information of customers
Key Features
Web based, thin client and customizable user interface |
Modular architecture and adaptive framework ensuring easy integration with various enterprise systems |
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Support on-line and off-line mode based on Smart Caching mechanism (US patent pending) |
User management module to adapt data access based on user authentication |
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Minimize dependency on enterprise systems |
Intuitive User dashboards |
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